A plan for when the unexpected happens.

Document contacts, access arrangements and approval limits as part of your service plan. When a property issue is reported, agreed escalation steps help guide the response.

• Property contact and escalation plan
• Coordination with available service providers
• Owner updates and follow-up

For a threat to life or safety, call 911 or the appropriate emergency service. House Managers is not an emergency responder. Availability and response arrangements depend on your agreement; a 24-hour response is not guaranteed.